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Getting started

About the Bank

Account Opening Process

Eligibility & Who We Serve

Accounts and Deposits

Payments and transfers

Contact & Help

Local Payments

Overseas Payments

Payment Setup & Requirements

Foreign Exchange

Account Management

Embedded & Partner Financing

Account Types & Features

Rates, Fees & Requirements

Digital banking and access

Financing Products

Digital Banking

Fraud & Scam Protection

Digital Token

Documents & Disclosures

Management Controls

Fees & Pricing Information

Statements and eAdvices

User Management

Financing & Trade Solutions

Pricing & Terms

Fees, charges and documents

Security & Alerts

Security & Incident Reporting

Loans, working capital and trade

Support, security and reporting

Applications & Approval

Forms

GLDB Drawdown Request Form

GLDB FATCA and CRS Self-Certification for Individual

GLDB FATCA and CRS Self-Certification for Entity

GLDB Foreign Exchange Conversion and Telegraphic Transfer Application Request Form

GLDB Bank Audit Confirmation Form

GLDB Account Maintenance Form

Standard Terms & Conditions

GLDB Terms & Conditions Governing Trade Applications

GLDB Terms & Conditions Governing Facilities

GLDB Terms & Conditions Governing Deposit Accounts

GLDB Terms & Conditions Governing Credit Applications

Fees & Rates

GLDB Trade Fees & Charges

GLDB Rates on Fixed Deposits

GLDB Rates on Current Accounts Multi-Currency Accounts

GLDB Fees & Charges

Transaction-Related Information

GLDB Cut-Off Dates & Time

GLDB Bank Information (GLDB & Our Agent Intermediary Banks)

Scam Advisory

GLDB-Impersonation Scam Advice

Fees may apply to certain payment and transfer types, depending on the transaction and whether it is domestic or international. See our <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf">Fees and Charges</a>.

Are there fees for payments and transfers?

Yes, cut-off times apply and vary depending on the payment type, currency and destination. Payments submitted after the applicable cut-off time may be processed on the next business day. Detailed cut-off times are available <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Cut-Off-Dates-and-Times.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Cut-Off-Dates-and-Times.pdf">here</a>.

Are there cut-off times for payments and transfers?

GLDB supports payments in a range of major currencies commonly used for international trade and cross-border transactions. Supported currencies may change from time to time.

What currencies can I send and receive payments in?

Yes, GLDB offers MEPS (MAS Electronic Payment System), a same-day, high-value SGD payment system for time-critical transfers in Singapore. Businesses that require urgent or large-amount transactions to be settled within the same day can opt for MEPS, subject to account setup and applicable requirements. MEPS payments can be managed through GLDB’s digital banking platform. For more information, see <a href="http://gldb.local/solutions/cash/#our-payment-accounts--meps" data-type="page" data-id="1657">MEPS</a>. See our <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf">Fees and Charges</a>.

Does GLDB offer MEPS?

To receive funds, you will need to share details such as your GLDB account number, and applicable payment identifiers, depending on the currency and payment type.

What information do I need to receive funds into my GLDB account?

Yes, GLDB supports <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf">local SGD payments within Singapore</a>, enabling businesses to make and receive payments through their accounts. Local payments are managed digitally via GLDB’s banking platform. Third-party fees may still apply and we may update our fees and charges from time to time.

Does GLDB support local payments?

Yes, GLDB supports overseas transfers, allowing businesses to send and receive payments internationally. Cross-border transfers are processed through intermediary or correspondent banks, depending on the destination and currency. These banks may apply additional charges or processing requirements. Further details can be found <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf">here</a>.

Does GLDB support overseas or cross-border transfers?

GLDB supports a range of payment services to help businesses manage domestic and cross-border transactions. These include local payments within Singapore, overseas transfers, and scheduled payments. Payment activity is managed digitally through GLDB’s banking platform, allowing businesses to make and track payments within their accounts.

What payment services does GLDB offer?

If you encounter suspicious activity or believe your account may have been compromised, you should contact GLDB immediately. Our team will assist with next steps and account protection measures. <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">Contact our team</a>.

What should I do if I notice suspicious or unauthorised activity? 

At GLDB, we take security very seriously, with measures designed to protect access to accounts and transactions. These include authentication controls and monitoring aligned with regulatory and banking security requirements. If you’d like to know more, please <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">reach out to us</a>.

Is the GLDB digital banking platform secure? 

Please complete the <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Bank-Audit-Confirmation-Request-Form-V1.1-July-2025.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Bank-Audit-Confirmation-Request-Form-V1.1-July-2025.pdf" target="_blank" rel="noreferrer noopener">Audit Confirmation form</a> for us to process the request. Kindly ensure that the form is signed by the Company’s authorized personnel. Please note that the authorised signatory should be the director(s) as per the Board Resolution provided to the bank at the point of onboarding.



You can send the signed audit confirmation form to our office at:



Mapletree Business City West Zone 20 Pasir Panjang Road #07-25/28 Singapore 117439



There is a one-time charge of S$50 that will be debited from your GLDB Account. The audit confirmation will be sent by post and/or by email upon request.

How do I request for audit confirmation?

If you wish to close your GLDB account, you will need to submit a formal request in line with GLDB’s account closure requirements. Submit your request <a href="https://ib.glbank.com/#/myinfo/openTypePage" target="_blank" rel="noreferrer noopener">here</a> or <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">speak to our team</a>.

How do I close my GLDB account?

Yes, you can define approval structures and authorisation levels within your digital banking platform, so that you ensure appropriate oversight for payments and account activities. <a href="https://youtu.be/8L14VERG7ps" data-type="link" data-id="https://youtu.be/8L14VERG7ps">Instructions for authorisation</a> and <a href="https://youtu.be/vFtugXxMcJ0" data-type="link" data-id="https://youtu.be/vFtugXxMcJ0">approval of transactions</a> are available under <a href="http://gldb.local/support#support-videos" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-videos">Videos</a>.

Can I control who approves transactions? 

Account availability and structure will depend on business needs and account type. See more information on GLDB accounts <a href="http://gldb.local/solutions/cash/" data-type="page" data-id="1657">here</a>. Our team can also help you understand account structures suitable for your business. <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">Speak to one of our experts</a>.

Can I open more than one account with GLDB?

GLDB waives monthly account and service fees, including fees that would otherwise apply if balances fall below a threshold. See also <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf">GLDB Fees and Charges</a>.

What are GLDB’s account-related fees and charges?

No, GLDB does not impose minimum balance requirements on its Currency or Multi-Currency Accounts. We also waive monthly account and service fees, including fees that would otherwise apply if balances fall below a threshold. See <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf">GLDB Fees and Charges</a>.

Are there minimum balance requirements for GLDB accounts?

GLDB supports role-based access, allowing businesses to assign different permissions to users depending on their responsibilities. This helps manage visibility, approvals and controls across accounts and transactions. Instructions for authorisation and authentication of transactions are available under <a href="http://gldb.local/support#support-videos" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-videos">Videos</a>.

What types of user roles and permissions are available? 

Fixed deposit interest rates are published separately and may change from time to time. The latest rates are available <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Rates-Fixed-Deposits.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Rates-Fixed-Deposits.pdf">here</a>.

Where can I find fixed deposit interest rates?

Yes, you can set up multiple users on the GLDB digital banking platform once your account has completed the necessary set up. This allows different team members to access the platform based on their roles. If you need guidance on adding new users, a short video walkthrough is available <a href="https://youtu.be/9kM7tormTxk" data-type="link" data-id="https://youtu.be/9kM7tormTxk">here</a>.

Can my business have multiple users on the GLDB platform? 

Yes, GLDB offers <a href="http://gldb.local/solutions/cash/#our-deposit-accounts--fixed-deposit-account" data-type="page" data-id="1657">Fixed Deposit Accounts</a> to help businesses manage surplus business funds over defined tenures. Fixed deposits can be placed digitally through GLDB’s banking platform once your account is active. <a href="http://gldb.local/terms-of-use/" data-type="page" data-id="1893">Terms and conditions apply</a>. For more information see GLDB Rates on <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Rates-Fixed-Deposits.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Rates-Fixed-Deposits.pdf">Fixed Deposits</a>.

Does GLDB offer fixed deposits?

Guidance for setting up digital banking access, adding users and managing authorisation is available through our <a href="http://gldb.local/support#support-videos" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-videos">video guides</a>. If you require further guidance, our team would be happy to assist. <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">Contact our team</a>.

Where can I find step-by-step guidance for setting up digital banking access?  

GLDB’s banking services are delivered through a secure, regulated digital platform. Once your account is approved and necessary set up has been completed, you can access our web-based digital platform to manage accounts, payments and financing digitally. Helpful login and other how-to guides are also available under <a href="http://gldb.local/support#support-videos" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-videos">Videos</a>.

How do I access my GLDB accounts? 

For businesses operating their own platforms, marketplaces or structured buyer-supplier networks, GLDB offers embedded finance capabilities that allow financing to be offered as part of an existing commercial workflow. This enables eligible businesses to integrate financing into transactions with customers or suppliers, supporting trade activity and working capital needs within their existing operating models. Explore the possibilities in <a href="http://gldb.local/solutions/embedded-finance/" data-type="page" data-id="1918">Embedded Finance</a> or <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">speak to one of our experts</a>.

How can my business offer financing to customers or suppliers on our existing platform using GLDB’s embedded finance solutions? 

Embedded finance refers to integrating financial services such as financing or payments directly into a business’s existing platform or workflow. At GLDB, embedded finance enables eligible businesses to incorporate banking and financing capabilities in a single platform. For an overview of what GLDB offers in this area, see <a href="http://gldb.local/solutions/embedded-finance/" data-type="page" data-id="1918">Embedded Finance</a>.

What is GLDB embedded finance? 

Supply Chain Financing helps businesses improve cash flow, strengthen supplier relationships and help your business manage payment cycles across domestic and cross-border trade. GLDB’s solutions are structured to align financing with underlying commercial activities and trade flows, which may offer a different level of flexibility compared to traditional loans. Learn more in <a href="http://gldb.local/solutions/trade/" data-type="page" data-id="1916">Trade</a>.

What are the benefits of Supply Chain Financing?  

GLDB offers supply chain financing solutions to help manage cash flow for your business. For example, when you need working capital, funds for your payables, or are facing delays in receivables. An overview of our supply chain financing solutions is available under <a href="http://gldb.local/solutions/trade/" data-type="page" data-id="1916">Trade</a>. Our team of experts can also help assess your needs based on the nature of your business. <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">Contact our team</a> to find out more.

What supply chain financing solutions does GLDB offer? 

Interest rates, fees and terms may vary based on the financing solution you are applying for and may be revised by the Bank from time to time. See <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf">Fees and Charges</a> for the latest schedule.

Are interest rates and fees fixed? 

Not necessarily. Different banks assess financing applications using different criteria. GLDB focuses on serving growing businesses with operational and trade-related needs, including Micro, Small &amp; Medium Enterprises (MSMEs) and companies operating across supply chains. Our solutions and assessment will consider your day-to-day business activities, such as fluctuating payment cycles, uneven trade flows or working capital requirements, and each application is reviewed on its own merits. If you would like to explore how your business might be assessed, you can <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">speak with our team</a> or <a href="https://ib.glbank.com/#/myinfo" data-type="link" data-id="https://ib.glbank.com/#/myinfo">submit an online application</a>.

I’ve been rejected for a loan by another bank. Does this mean GLDB will reject me too? 

A Current or Multicurrency Account will only be required before the financing is made available to you, to facilitate the disbursement of the fund and for the purpose of facilitating periodic repayments and full financing amount taken.

Do I need to open a Current Account with GLDB before I apply for a loan? 

Application timelines vary depending on the type of financing requested for, the nature of your business and the information provided. Once an application is submitted, our team will review the details and contact you as soon as possible. See <a href="http://gldb.local/support#support-downloads" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-downloads">Useful Links</a> for a range of details from eligibility criteria to fees and charges.

How long do financing applications take to be approved?

For new customers, you can&nbsp;submit&nbsp;your request through&nbsp;<a href="https://ib.glbank.com/#/myinfo" data-type="link" data-id="https://ib.glbank.com/#/myinfo">Application Portal</a> and&nbsp;follow&nbsp;the on-screen instructions. The documents&nbsp;required&nbsp;will also be listed for submission&nbsp;together with&nbsp;the&nbsp;financing&nbsp;application.



For existing customers, you can access and submit your application via our Digital Banking platform.

How do I apply for financing with GLDB? 

Yes, you can consider applying for our collateral-free Business Loan by visiting our <a href="https://ib.glbank.com/#/myinfo" data-type="link" data-id="https://ib.glbank.com/#/myinfo">Application Portal</a> and following the on-screen instructions. You will also be guided on the documents you need, and you can save and resume your application.

Does the Bank have a collateral-free loan? 

Applications are assessed based on a range of factors, which may include your business profile, operating activities, purpose of financing and supporting information required during the application process. Assessment outcomes are subject to GLDB’s internal review and applicable requirements. See <a href="http://gldb.local/support#support-downloads" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-downloads">Useful Links</a> for a range of details from eligibility criteria to fees and charges.

How does GLDB assess applications? 

Absolutely! Completing and applying banking services and financing concurrently will ease duplication of documentation and verification requirements.    Available options are outlined under <a href="http://gldb.local/solutions/loans-working-capital/" data-type="page" data-id="1904">Loans and Working Capital</a> and <a href="http://gldb.local/solutions/trade/" data-type="page" data-id="1916">Trade</a>.

Can I apply for banking services and financing at the same time?

GLDB offers a comprehensive range of business financing solutions designed to support business operations, growth and trade activities. An overview of financing options is available under <a href="http://gldb.local/solutions/loans-working-capital/" data-type="page" data-id="1904">Loans and Working Capital</a> and <a href="http://gldb.local/solutions/trade/" data-type="page" data-id="1916">Trade</a>.

What types of financing does GLDB offer?

You can request an audit confirmation by completing <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Bank-Audit-Confirmation-Request-Form-V1.1-July-2025.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Bank-Audit-Confirmation-Request-Form-V1.1-July-2025.pdf">this form</a> and sending the signed form to our office.

How can I request an audit confirmation? 

The terms and conditions for applying for solutions, including those relevant to deposit accounts and financing services are available in in <a href="http://gldb.local/support#support-downloads" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-downloads">Useful Links</a>.

Where can I find GLDB’s eligibility criteria? 

Before applying you may wish to review documents relating to fees, rates and terms and conditions governing applications for accounts or financing. These are available in <a href="http://gldb.local/support#support-downloads" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-downloads">Useful Links</a>. By applying for GLDB services, you would be deemed to have read and accepted the relevant terms and conditions.

What documents should I review before applying for GLDB services? 

For new applications, fees, charges and rates will be based on the prevailing schedule of <a href="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf">Fees and Charges</a>. These may be updated from time to time. However, the fees, charges and interest rates that apply to a loan, credit facility or fixed deposit are governed by the terms and conditions in place at the point of signing an agreement. Any changes will only be applied if it is in accordance with the signed product agreement. GLDB publishes its current fees, charges and rates in <a href="http://gldb.local/support#support-downloads" data-type="page" data-id="1780">Useful Links</a> so customers can access the latest information at any time.

Do fees, charges or rates change over time? What happens to interest rates or charges after I have taken a loan or started a fixed deposit?

Interest rates for deposits and financing solutions are published separately and may change from time to time. For the latest rates, see <a href="http://gldb.local/support#support-downloads" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-downloads">Useful Links</a>.

Where can I find interest rates for deposits or financing?

You can find the most up-to-date details on fees and charges across accounts, payments and financing solutions <a href="http://gldb.local/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf" data-type="link" data-id="https://gldb.wpenginepowered.comhttps://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Fees-and-Charges.pdf">here</a>. Also browse <a href="http://gldb.local/support#support-downloads" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-downloads">Useful Links</a> for other helpful information.

Where can I find information about GLDB’s fees and charges?

GLDB shares important updates through our digital banking platform and official communication channels, ensuring customers receive timely and relevant information.

How does GLDB communicate important updates to customers? 

If you become aware of a concerning situation, behaviour or a technical vulnerability affecting GLDB’s digital platforms that may pose a risk to our customers, or GLDB operations, you can report this. Reports are handled in accordance with GLDB’s internal policies in alignment with Singapore regulations. You can report it through GLDB’s responsible disclosure channel. <a href="https://vdp.glbank.com/p/Policy" data-type="link" data-id="https://vdp.glbank.com/p/Policy">Report a security vulnerability</a>.

How can I report a serious concern, potential misconduct or technical security issue?

Security advisories and guidance on staying safe, including information on recognising and avoiding scams are available in <a href="http://gldb.local/support#support-downloads" data-type="link" data-id="https://gldb.wpenginepowered.com/support#support-downloads">Useful Links</a>.

Where can I find information about staying safe and avoiding scams?

GLDB takes your Information security seriously. We apply security measures designed to protect customer accounts, data and transactions. These measures are aligned with regulatory and banking security requirements and are reviewed on an ongoing basis.

How does GLDB protect customer accounts and information?

If you suspect that your account(s) are involved in a fraud or scam case, you are advised to lodge a police report and furnish the bank with a copy of your report for our internal investigations. Do note that your account(s) may remain frozen during police investigations.

What should I do if I suspect fraud or a scam?

If you notice suspicious activity or believe your account may have been compromised, you should act promptly to temporarily restrict account access by activating the kill switch and notifying GLDB.

What should I do if I notice suspicious or unauthorised activity on my accounts?

If you need assistance or have questions about any of GLDB’s services, you are welcome to <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">contact our team</a>.

How can I contact GLDB for support?

Yes, GLDB offers <a href="http://gldb.local/solutions/cash/#our-deposit-accounts--multi-currency-account" data-type="page" data-id="1657">Multi-Currency Accounts</a> supports a range of <a href="http://gldb.local/support/" data-type="page" data-id="1780">major currencies</a> commonly used for international trade and cross-border transactions. Balances are held and managed digitally within your account, allowing you to receive and make payments in supported currencies. Our currencies list may be updated from time to time. Also see <a href="http://gldb.local/support#downloads-fees-rates" data-type="page" data-id="1780">GLDB Rates on Multi-Currency Accounts</a>.

Does GLDB offer multi-currency accounts?

GLDB’s <a href="http://gldb.local/solutions/cash#our-deposit-accounts--current-account" data-type="page" data-id="1657">Current Account</a> is designed for everyday business banking, supporting payments, receivables and account management. Payments and account activity are managed through GLDB’s digital banking platform once your account is set up. Details about our other accounts are available <a href="http://gldb.local/solutions/cash/" data-type="page" data-id="1657">here</a>. Also see <a href="/support#downloads-fees-rates" data-type="link" data-id="https://gldb.wpenginepowered.com/wp-content/uploads/2026/02/GLDB-Rates-Current-Accounts-and-Multi-Currency-Accounts.pdf">GLDB Fees &amp; Charges and GLDB Rates for Current Accounts</a>.

What can my business do with a GLDB current account?

GLDB offers a range of business deposit accounts designed to support day-to-day operations, cross-border activity and cash management. These include Current Accounts, Multi-Currency Accounts and Fixed Deposit Accounts. An overview of each account type is available <a href="http://gldb.local/solutions/cash/" data-type="page" data-id="1657">here</a>.

What types of accounts does GLDB offer?

Support resources, including FAQs, reference documents and video guides, are available on the <a href="http://gldb.local/support/" data-type="page" data-id="1780">Support</a> page to help businesses manage their digital banking experience. If you can’t find what you’re looking for, feel free to <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">contact us</a>.

Where can I find support resources for using the digital banking platform?

No, you are welcome to explore GLDB’s <a href="http://gldb.local/solutions/loans-working-capital/" data-type="page" data-id="1904">Loans and Credit</a> or <a href="http://gldb.local/solutions/trade#trade-solutions--supply-chain-financing" data-type="page" data-id="1916">Supply Chain Financing</a> solutions without being an existing customer. You can also kickstart your <a href="https://ib.glbank.com/#/myinfo/openTypePage" target="_blank" rel="noreferrer noopener">application</a>, or If you would like to discuss your requirements before applying, you can <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">contact us</a>.

Do I need to be an existing GLDB customer to enquire about loans or credit solutions?

While we strive to process applications as quickly as possible, timelines vary depending on the nature of your business and the information provided. Once your application is submitted, our team will review it and contact you if additional information is required.

How long does the application process take?

Yes, depending on your business needs, you may apply for banking services and lending or credit facilities as part of the same application journey. For further information on available financing options, explore <a href="http://gldb.local/solutions/loans-working-capital/" data-type="page" data-id="1904">Loans and Credit</a> or <a href="http://gldb.local/solutions/trade/" data-type="page" data-id="1916">Trade and Working Capital</a>. You can also apply through our <a href="https://ib.glbank.com/#/myinfo/openTypePage" data-type="link" data-id="https://ib.glbank.com/#/myinfo/openTypePage" target="_blank" rel="noreferrer noopener">application portal</a>.

No, GLDB is a digital-first bank with no physical branches. Applications can be completed digitally through our <a href="https://ib.glbank.com/#/myinfo/openTypePage" target="_blank" rel="noreferrer noopener">application portal</a>. If you would like support at any point of the application process, <a href="http://gldb.local/contact-us/" data-type="page" data-id="208">our team is available to assist</a> during our business working hours.

Do I need to visit a branch to open an account?

You can apply to open account through our <a href="https://ib.glbank.com/#/myinfo/openTypePage" target="_blank" rel="noreferrer noopener">application portal</a>. The application is completed digitally and requires information about your business, including but not limited to, directors, ownership structure and any other relevant supporting documents. You will be guided through the required steps within the application portal. If you would like to explore account options before applying, details are available on our <a href="http://gldb.local/solutions/cash/" data-type="page" data-id="1657">Banking Solutions page</a>.

How do I open an account with GLDB?

GLDB provides a range of digital banking solutions, including business accounts, payments, lending and credit facilities, trade and working capital solutions, and embedded finance capabilities. An overview of our services is available at <a href="http://gldb.local/solutions/" data-type="page" data-id="1590">Banking Solutions</a>.

What banking services does GLDB offer?

GLDB serves businesses operating in Singapore and across Asia. Businesses incorporated outside Singapore may apply to open an account, subject to GLDB’s eligibility assessment, regulatory requirements and acceptance. If you would like to <a href="https://ib.glbank.com/#/myinfo/openTypePage" target="_blank" rel="noreferrer noopener">open an account</a>, you may be asked to provide incorporation and ownership details along with supporting documents.

Can non-Singapore businesses open accounts with GLDB?

No, GLDB provides banking services exclusively to businesses. Personal or individual accounts are not offered.

Does GLDB offer personal or individual accounts?

Yes, GLDB is licensed and regulated by the Monetary Authority of Singapore (MAS). We operated as a digital wholesale bank, with banking services delivered through a secure digital platform and no physical branch presence. This allows businesses to manage accounts, payments and financing digitally with a single banking environment.



More information about our regulatory status and background is available in <a href="http://gldb.local/about/" data-type="page" data-id="206">About us</a>.

Is Green Link Digital Bank (GLDB) a licensed Digital-only Bank?

GLDB is a MAS-licensed digital wholesale bank serving businesses. Our banking solutions are designed for all types of entities ranging from micro to large corporates. You can find an overview of the types of businesses we support, and how we serve them in <a href="http://gldb.local/support#support-faqs" data-type="page" data-id="1780">businesses we work with</a>.

Who can bank with Green Link Digital Bank?

GLDB

<ol>
 	<li>Do not provide personal information, bank account information (including User IDs, Passwords and OTPs) to people you have never met.</li>
 	<li>Do not accept any requests from online acquaintances or unknown persons for bank transfers. Practise good cyber hygiene to minimise the risk of cyber threats.</li>
 	<li>Do not click on links or open attachments found in suspicious looking emails or SMSes. Ensure that your email account has not been compromised.</li>
 	<li>Ensure that your bank account is used only for your corporate banking needs and do alert the bank immediately if you find any discrepancy or unauthorised transaction on your bank statements. If you suspect that you have responded to a scam and disclosed your personal or bank account information, please email GLDB at <a href="mailto:FraudReporting@glbank.com">FraudReporting@glbank.com</a>.</li>
</ol>

Security advisory to protect yourselves and avoid falling victim to scams.

Find answers, resources and documents to support your GLDB banking experience. Browse common questions, access <a href="http://gldb.local/support#support-videos">helpful video guides</a>, or <a href="http://gldb.local/contact-us/">contact our team</a> if you need further assistance.

We’re here to help

FAQs

Video tutorials

How to Authorise Requests to Edit Authorisation Setup Mode on GLDB’s Digital Bank?

How to Edit Authorisation Setup Mode on GLDB’s Digital Bank?

How to Log In Using OTP on GLDB’s Digital Bank?

How to Authenticate Using Transaction Code on GLDB’s Digital Bank?

How to Authorise Requests to Add New Users on GLDB’s Digital Bank?

How to Add New Users on GLDB’s Digital Bank?

Downloads and useful links

A modern digital banking experience, built for businesses